This Wednesday, January 12, we will be consolidating the Siel and Israphel Servers. In preparation for this event, we’d like to answer some questions you may have!

 

Q: What if I have a character on Siel?

A: If you possess both Asmodian and Elyos characters on the same server after the consolidation, you will be unable to create additional characters until you delete all your characters from at least once race.

 

The following Q&A applies to characters on Israphel:

 

Q: What happens to my character name?

A: Character names on Israphel will be randomized and affected characters will receive a name change ticket. Names are first-come, first-serve.

 

Q: How will Name Conflicts be Handled?

If a player wishes to keep a name of theirs which is already owned by another player, they can submit a Support Ticket. Customer Support will assist players with name ownership disputes, and assign the future ownership of a name based on the following:

 

Are both characters 45+?

If not, the higher-level character will own the name

If so, Support will use their discretion to award ownership based upon the age of the character and the total time played (provided the character is still active).

 

Q: What happens to my legion name?

A: Legion names on Israphel will be randomized, and the Brigade General will receive a legion name change ticket. Names are first-come, first-served.

 

Q: How will Legion Name Conflicts be Handled?

A: Customer Support will assist players with legion name ownership disputes. Legion name conflicts will be awarded based upon Support's discretion, factoring in the level of the Legion (provided the Brigade General and members are still active).

 

Q: What happens to items in my inventory and my Quna balance?

A: Items (including Kinah) will all transfer to the new server with you. Quna is tied to your account and so will still be available after the transfer completes.

 

Q: What happens to items in the account warehouse?

A: Items in the account warehouse on Israphel will appear in the account warehouse on Siel. Any overflow will be treated like a normal inventory overflow, where items populate as others are removed (no items will be lost). Account warehouses are race-specific, so Elyos and Asmodian characters on the same account will have separate warehouses if they occupy the same server after the merge.

 

Q: What happens to my mailbox?

A: The mailbox and its contents will transfer with the character.

 

Q: Are there any special events or bonuses happening around the server merge?

A: We will be launching a special ‘End of the World’ event alongside the consolidation. See our article on this coming soon!