Two-Step Authentication / OTP Guide and Update
Hello players,
Recently, OTP security has been added as an option for logging into our games. However, it has come to our attention that many users are experiencing trouble logging in due to OTP issues. Support has been notified of the urgency of this issue and these cases are currently being escalated. We apologize for any inconvenience.
If you need assistance in setting up or removing Two-Step Verification / OTP Authentication, please follow the guide below.
Two-Step Verification / OTP Authentication Guide
I don't want to use two-step verification. How do I enter the game normally?
While we encourage everyone to strengthen your account security, you may skip this window by clicking on the X located on the top right corner once you login to the game for the first time.
You will be able to come back to this screen by clicking on the Lock icon that appears on the Terms of Use screen when launching the game.
How to Apply 2-Step Verification:
To apply an authenticator to your account, please click the 'Add' link next to "2-Step Verification" on your account page here: https://security.plaync.com/index
**Make sure to write down the code you receive when setting up the Authenticator, and keep it in a safe place. (See above in red box) This code will be required if you lose your mobile device, to add it to a new one. **
How does the Aion Authenticator work?
First, you will log in to Aion as normal, with your account name and password. Next, you’ll be asked for a six-digit numeric code from the authenticator. At this point, simply enter the code provided by the authenticator to proceed using your mouse (your numpad will be disabled during this step). Without this code, no one will be able to log in to your account. This effectively prevents attackers from unauthorized use of your account.
How do I get the Aion Authenticator?
Visit the app store for your mobile platform of choice, and locate the “Google Authenticator” app. This app is provided free of charge. The two-step verification scheme used for Aion is fully compatible with this app.
Can I use the same authenticator for multiple Aion accounts?
Each Aion account will be provided with a separate, unique authenticator “secret code.” This code cannot be shared between accounts. However, the Google Authenticator app does support linking multiple accounts, each with their own unique secret code.
What should I do if I lose or want to unlink the mobile device linked to my account?
You can unlink the authenticator at any time by logging into Account Management and proceeding to the Security section. Please note that to log in while two-step verification is configured on your account, you will need to have access to your mobile device.
If you want to unlink your authenticator but no longer have access to your mobile device and do not have the CODE, you will need to contact Support for assistance.
If I need to contact support to unlink my authenticator, how do I contact Support and what should I say?
- Go to the website here, choose Aion, and then click Submit an Inquiry at the top right.
- Choose 'Account Issues' for Inquiry Type. Click 'Next.'
- Fill out your Server and Character information.
- For 'Inquiry Title' please write "Unlink My Authenticator".
- In the 'Inquiry Description' write "Please unlink my authenticator." and wait for Support to reply.
Support will then need to verify your identity to move forward with the process.
How do I link the authenticator to a new device?
Begin by unlinking the authenticator from your old device via the Security section of Account Management. Once this is completed, simply follow the original procedure to link your account to the new device.
How do I deactivate Two-Step Verification from my Aion Account?
To deactivate Two-Step Verification from your Aion account you will need to access the NC Account on the website and have a properly synced special login code from the Google Authenticator app.
- Log into the NC Account and click on DEACTIVATE for Two-Step Verification in the Account Security section.
- Click the Blue DEACTIVATE button on the next page.
- Input the 6-digit verification code from the Google Two-Step app on your device and click the blue VERIFY button.
- Click the blue OK button and you’re finished. Two-Step Verification has been removed from the Aion game account.
